Find reviews that need a reply
Search and filter by rating, mood, topic and reply status so the team can focus its attention.
Google Review Management & AI Insights for Restaurants
Listen better. Reply with care.
Read and reply to restaurant Google reviews. Find recurring feedback, understand sentiment and review AI-suggested replies before publishing.
Setup, staff training and 24×7 support included.
CUSTOMER INSIGHTS
83% happy
Google rating4.3 / 5
Reviews in 30 days130
What customers love
Tasty biryani
See the recurring themes behind the reviews.
AI insights, with the reviews behind themMADE FOR THE EVERYDAY
Less friction. More focus.
Reply with a little help
Use an AI-suggested draft, edit the wording and check the details before publishing your reply to Google.
See the recurring themes
Owner insights summarise sentiment, common complaints and the things customers love across outlets.
WHAT’S INCLUDEDThe tools behind
The tools behind
google reviews & insights.
One connected workflow for the people running your restaurant.
- Connect your Google Business Profile
- Search by rating, mood and topic
- Review and edit AI-suggested replies
- Customer sentiment and outlet insights
HOW IT WORKS
A simple flow for your team.
Connect your restaurant listing
Link the restaurant’s Google Business Profile in the admin area.
Read feedback and recurring topics
Managers read and reply to reviews; owners explore sentiment and recurring themes.
Review your response and publish
Check the suggested wording and send the response when it is ready.
GOOD QUESTIONS
Questions about google reviews & insights.
Do I need to connect a Google Business Profile?
Yes. Link the restaurant’s Google Business Profile to read and manage its reviews from OrdrCiti.
Are AI replies published automatically?
No. The AI suggestion is a draft for your team to review and edit. Sending the reply publishes it publicly on Google.
What do owners see?
Owners can view customer sentiment, recurring topics and reviews across the outlets linked to their account.
Is sentiment the same as the star rating?
They are shown separately. Sentiment helps summarise the language and themes in feedback, while the Google star rating is the rating the customer gave.
CONNECTED BY DESIGN
Works better together.
Mobile apps
Give owners a view of sales and customer insights, and managers the tools to handle orders, menus and reviews. Your restaurant, wherever you are.
Explore productOffers & customers
Bring customers back with restaurant loyalty, WhatsApp bills and offers. Manage Google reviews and understand customer feedback from one place.
Explore productWhatsApp bills & loyalty
Share restaurant bills on WhatsApp and show customers their loyalty points. Keep invoices, order history and rewards connected with OrdrCiti.
Explore productSee how it fits your restaurant.
A personal walkthrough. Your questions, answered.